Dispatch & shipment.
- Our next-day dispatch policy applies to all orders placed on a Monday through Friday, (excluding public and/or bank holidays) before 3pm London time. For orders placed at other times we will dispatch on the next business day. Special delivery schedules apply over the Easter, Christmas and New Year periods.
- Our aim is to deliver goods as soon as possible. If we (or our agents) make no attempt to deliver on or before the fifth business day after confirming your order for goods shown as available “now”, you are entitled to a full refund on goods, packaging and shipping costs upon return of the goods.
- We ship only to UK and Republic of Ireland addresses, as defined by Royal Mail. The delivery charges quoted on this website apply only to such addresses.
- Loss in transit In the case that an order we have shipped to you is lost in transit, we will replace or refund the lost items at your preference, provided you cooperate fully with our efforts to claim for the loss from third parties. This may involve you having to complete forms and/or sign statements of non-receipt of goods.
Satisfaction guarantee and Cancellations
- Every purchase from our website is covered by our 30-day satisfaction guarantee. We guarantee a full refund for unopened goods in saleable condition and we arrange for free shipping back to us. Please contact us so that we can organise the return and your refund.
- In the unlikely event that you receive faulty, damaged or incorrect goods, please return the goods unused in their original packaging together with a copy of our invoice or delivery note within 30 days of purchase to us. If you follow our returns procedure or contact us first, we will reimburse you for the return of the goods. Once we receive your return, we will give you the choice of exchanging the goods or a full refund.
- You may cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel your order you must contact us within 7 days of delivery of your purchase quoting your Order Number. You must take reasonable care of the goods and must not use them. If you cancel and you have already paid for the goods, you will receive a full refund for the goods plus postage & packaging costs of the returned goods as soon as we receive them.
- If either you or Batteries Direct cancels an order prior to dispatch and you have already paid for the goods, you will receive a full refund.
Terms and Conditions and Privacy
Our Terms and conditions will apply to all transcations initiated through this website. Please see our Terms and Conditions and Privacy statement.